Robins Center General Information


Robins Center Ticket Office 365 College Rd Richmond, VA 23173 1-877-SPIDER-1 Monday - Friday, 9 am - 4 pm
Player/Guest/Prospect Tickets Richmond and visiting team guest tickets, as well as Richmond prospect tickets, will be sent digitally to the email or phone number that has been provided to the UR Ticket Office. If you have any issues, please visit Ticket Booth 2 at the Robins Center, located by the North Entrance. A valid government-issued photo ID is required. Will Call Tickets reserved for Will Call can be claimed at Ticket Booth 2 by the North Entrance beginning 90 minutes prior to tip-off.. A government-issued photo ID must be presented to claim tickets and credentials. Tickets and credentials will only be given to the individual listed in Will Call with a matching and valid ID. Lost/Stolen Tickets Robins Center Ticket Office can reprint lost or stolen pre-paid tickets. Present a valid government-issued photo ID matching the name on the ticket account. Tickets will only be reprinted for the individual who purchased the tickets. Re-Entry Re-entry to Robins Center is strictly prohibited with the exception of an emergency evacuation. Refunds/Resales Tickets cannot be resold at Robins Center. The University of Richmond is not responsible for lost or stolen tickets. There are no refunds on tickets. Ticket Windows Robins Center guests will be serviced by three ticket window locations on Gamedays, which each open 1.5 hours prior to tip-off. Please refer to the list below for locations and services offered at each window: Robins Center Ticket Office (main lobby): Gameday Sales and all ticket reprints Ticket Window 1 (Robins Center concourse level): Game day Sales Ticket Window 2 (Robins Center concourse level): Game day Sales Handicap Access Handicap parking the Robins Center is located in the Millhiser parking lot, on a first come, first served basis. Vehicles must have their handicap permit/sticker available for the parking attendant to gain access to the lot. If all the available handicapped spaces are filled, persons with special needs may be dropped off and picked up at the handicap lot with the vehicle parking in adjacent general parking lots. Seating for handicap patrons is available on the concourse level of the arena in the corner sections (Row L in sections 3,9,14 and 20); additional seating is provided for caregivers if needed. If you have additional questions or special needs please contact the Robins Center Ticket Office.
Call 1-877-SPIDER-1 for more information.

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