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Frequently Asked Questions
Q: How do I get season tickets?
A: Please call the Robins Center Ticket Office at 1-877-SPIDER-1 or log onto RichmondSpiders.com.
Q: How can I purchase single-game tickets?
A: If available, single-game tickets can be purchased online at RichmondSpiders.com, or by calling 1-877-SPIDER-1.
Q: Can I sell my tickets to someone outside of the stadium on game day?
A: Re-sale of tickets on University of Richmond property is prohibited.
Q: I have a comment, complaint or question. Who do I talk to?
A: If you have a comment, complaint or question, please use the feedback form or e-mail RobinsStadium@richmond.edu.. If you are a neighbor in the immediate vicinity of campus and have a concern on Football game days, please call the Good Neighbor Hotline at 804-289-8715. If you are a guest at the game, please visit the Guest Services Kiosk on Lessing Plaza, or seek any member of the Game Operations Staff.
Q: Can I purchase away game tickets?
A: Yes, you may call the Robins Center Ticket Office to purchase tickets for away games.
Q: Can you recommend some area hotels?
A: Click here for information on visiting Richmond, Va.
Q: What do I need to do to get a message on the scoreboard or over the public address system?
A: Unfortunately due to the in-game requirements, messages on the video board or public address system are limited to emergency situations and must be approved by the Department of Athletics.
Q: What can I bring into the stadium?
A: Click here for a list of prohibited items at Robins Stadium.
Q: My tickets were destroyed, lost, or stolen. Help!
A: Prior to Gameday, the Robins Center Ticket Office can reprint your lost or stolen pre-paid ticket. Please call 1-877-SPIDER-1 for assistance. On game day, please proceed to Ticket Window 1 with a valid government issued photo ID to reprint your ticket. Tickets will only be reprinted for the individual who purchased the tickets with a valid ID matching the name on the ticket account.
Q: How much does it cost to park?
A: If you are attending a Football game at the University of Richmond and do not have a parking pass, there is no cost to park in a University lot. Those guests without parking passes will be directed by the Game Operations Staff and Law Enforcement Officers to general parking lots throughout campus. Click here for complete parking information.
Q: How do I get a Spider Club parking permit?
A: A football season parking permit is a membership benefit of Spider Club membership for season ticket holders. Members are assigned to designated parking lots based on giving to the Spider Club Annual Fund and Spider Points. All Spider Club lots, except B3, are permitted beyond actual lot capacity in order to accommodate all qualifying members. For more information, visit the Spider Club webpage.
Q: Where is the ticket office located?
A: The Robins Center Ticket Office is located in the main lobby of the Robins Center on the lower level facing College Road.
Q: What are the hours of the ticket office?
A: The Ticket Office's normal business hours are Monday through Friday, 9:00 a.m. to 4:00 p.m. ET. The ticket office will open four hours prior to kickoff on game day.Â
Q: Where is Will Call located?
A: Will Call is located at Ticket Window 2, which can be found on the concourse level outside the Robins Center.
Q: Where are all of the Ticket Windows?
A: Robins Stadium guests will be serviced by two ticket windows on game days, which open two hours prior to kickoff.
Please refer to the list below for locations and services offered at each window:
- Ticket Window 1 (Robins Center North Side): Game Day Sales (if available), and Ticket Reprints
- Ticket Window 2 (Robins Center North Side): Game Day Sales (if available), Ticket Reprints and Pre-Paid Will Call
Q: How do I contact Lost & Found after the game?
A: All lost and found items are to be turned into the Guest Services Kiosk located on Lessing Plaza near Gate C. Beginning the Monday following each home game, lost and found items will be left at the Robins Center Ticket Office. This office can be reached at 804-289-8388 or 1-877-SPIDER-1.